Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing or using the Abhord website and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on this page. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms.

2. Description of Service

Abhord provides a Generative Engine Optimization (GEO) platform that helps brands understand and improve how artificial intelligence models perceive and discuss their products and services. The Service includes tools for surveying AI models, analyzing responses, tracking brand sentiment, and generating actionable insights.

3. Account Registration

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

You must be at least 18 years old to create an account and use the Service.

4. Subscription and Payments

Fees

Some features of the Service require a paid subscription. All fees are stated in US dollars and are exclusive of applicable taxes unless otherwise indicated.

Billing

Subscription fees are billed in advance on a monthly or annual basis depending on your selected plan. Your subscription will automatically renew at the end of each billing period unless you cancel it.

Refunds

We offer a 7-day money-back guarantee on all plans. If you are not satisfied within the first 7 days of your subscription, contact us for a full refund. After this period, all fees are non-refundable except as required by law.

Credits

Your subscription includes a weekly allocation of credits for running surveys. Unused credits do not roll over to subsequent weeks. Additional credit packages may be available for purchase.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Transmit harmful code, viruses, or malicious software
  • Engage in fraudulent, deceptive, or misleading activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service or related infrastructure
  • Scrape, harvest, or collect information without authorization
  • Use the Service for competitive analysis or to build competing products
  • Misrepresent AI-generated insights as manually created content

6. Intellectual Property

Our Content

The Service and its original content, features, and functionality are owned by Abhord and are protected by international copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content solely for the purpose of providing the Service.

Survey Results

The insights and reports generated through the Service are provided for your use only. You may use these results for your business purposes but may not redistribute them commercially without our prior written consent.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • The results obtained from using the Service will be accurate or reliable
  • Any defects in the Service will be corrected

The insights provided by the Service are based on AI model responses at specific points in time. AI models are continuously updated, and their responses may change. We do not guarantee that implementing our recommendations will result in specific outcomes.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ABHORD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us during the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Abhord and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

You may terminate your account at any time through your account settings or by contacting us. Upon termination, any unused credits will expire and you will not be entitled to a refund for any remaining subscription period (except during the 7-day money-back guarantee period).

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in courts located in Delaware.

13. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@abhord.com

You can also reach us through our contact page.